Terms of use
Terms of Use
Last updated: 6 June 2025
1. Acceptance of These Terms
By accessing or using https://memoriesinabook.com (the “Site”) and the related AI-guided phone-interview service, book-printing service, and any associated apps, emails, or SMS messages (collectively, the “Services”), you agree to be bound by these Terms of Use (“Terms”) and all policies referenced herein (Privacy Policy, Cookie Notice, etc.). If you do not agree, do not use the Services.
2. Who We Are
Memories in a Book Ltd., a company registered in [England & Wales] under company number [●] (“Company,” “we,” “us,” or “our”).
3. Changes to the Terms
We may modify these Terms at any time. Material changes will be announced on the Site at least 14 days before they take effect. Continued use after the effective date constitutes acceptance of the revised Terms.
4. Eligibility
You must be (a) at least 18 years old and (b) capable of entering into a legally binding agreement. Minors may use the Services only with verifiable parental consent.
5. Description of the Services
Memories in a Book captures one-hour phone interviews, transcribes them with AI, lightly edits the transcript, and prints a bespoke, paperback or hard-cover memory book (one volume per interview). Optional upgrades include additional volumes, voice-cloned audiobooks, gift wrapping, and expedited shipping.
6. Accounts & Security
You are responsible for safeguarding any login credentials. Notify us immediately at support@memoriesinabook.com of unauthorised use. We reserve the right to suspend or terminate accounts for breach of these Terms.
7. Orders, Pricing & Payment
Checkout: Prices are listed in [USD/GBP/EUR] and include applicable VAT or sales tax unless stated.
Payment processing: All payments are handled by Stripe. We never store full card numbers.
Order acceptance: Confirmation e-mail = contract formation. We may refuse or cancel an order (e.g., suspected fraud).
Shipping / delivery: Estimated dispatch is within [7 business days] after the interview transcript is approved. International duties or customs fees are the customer’s responsibility.
Refunds / replacements: Books are custom-printed; therefore refunds are granted only for (i) manufacturing defects or (ii) lost shipments. Defect claims must be filed within [14 days] of delivery with photo evidence.
8. User Content & Interview Recordings
Item | Ownership | Licence Granted to Us |
|---|---|---|
Interview audio, transcript, and any photos you upload | You (or the story-teller) retain full copyright. | Non-exclusive, worldwide, royalty-free licence only to transcribe, edit, print, ship, display in your private dashboard, re-print on request, and (if you expressly opt in) anonymise for AI-model improvement. |
You warrant that all material you provide is lawful and does not infringe any third-party rights.
9. Intellectual Property (IP)
Our IP: Site design, software, AI prompts, logos, and trade names remain our property or that of our licensors.
Your licence to use Site materials: Limited, revocable, non-transferable licence for personal, non-commercial use.
Reverse engineering, scraping, or reselling the Services is prohibited.
10. Prohibited Conduct
Uploading unlawful, harassing, or defamatory content.
Sharing private data of others without consent.
Using automated scripts to collect information or place bulk orders.
Circumventing security measures or interfering with network operations.
11. Third-Party Links
The Site may link to third-party sites (e.g., Instagram, YouTube). We have no control over, and are not responsible for, their content or privacy practices.
12. Disclaimer of Warranties
Except as expressly stated, the Services are provided “as is” and “as available.” We do not warrant that the Site will be uninterrupted, error-free, or secure. Transcriptions may contain inaccuracies; you are responsible for reviewing and approving the final text before printing.
13. Limitation of Liability
To the maximum extent permitted by law, our aggregate liability for any claim arising out of or relating to the Services shall not exceed the amount you paid for the specific order giving rise to the claim. We are not liable for (a) indirect or consequential losses, (b) loss of profits, data, goodwill, or (c) delays caused by carriers or events beyond our reasonable control.
14. Indemnification
You agree to defend, indemnify, and hold us harmless from any third-party claim arising out of (a) your breach of these Terms, (b) content you submit, or (c) your violation of any law or third-party right.
15. Governing Law & Dispute Resolution
Law: These Terms are governed by the laws of [England & Wales] (excluding conflict-of-law principles).
Informal resolution: Contact us first—support@memoriesinabook.com—and we will try to resolve any issue within 30 days.
Arbitration: Unresolved disputes shall be finally settled by binding arbitration under the Rules of the London Court of International Arbitration (LCIA). Seat: London. Language: English.
Consumers in the EU/UK: You may also use the EU ODR platform (https://ec.europa.eu/consumers/odr) to seek mediation.
16. Force Majeure
We are not liable for failure to perform due to events beyond our reasonable control (e.g., natural disasters, strikes, supplier failures, or network outages).
17. Termination
We may suspend or terminate the Services or your account for any material breach. Clauses related to IP, indemnity, limitation of liability, and governing law survive termination.
18. Severability
If any provision is held invalid, the remainder of the Terms will remain in full force.
19. Entire Agreement
These Terms, together with the Privacy Policy, Cookie Notice, and any order-specific terms, constitute the entire agreement between you and Memories in a Book Ltd. and supersede all prior understandings.
Questions? E-mail support@memoriesinabook.com.